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Outage in pawaPay

Performance degradation affecting Cameroon MTN Intouch services

Resolved Major
October 23, 2025 - Started 5 months ago - Lasted 11 days
Official incident page

Incident Report

We have identified instability in Cameroon MTN Intouch services. We have escalated this to the MMO for resolution.
Components affected
pawaPay MTN :: Payout

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/03/2025 03:39PM

This incident has been resolved.

MONITORING 5 months ago - at 11/03/2025 03:03PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 5 months ago - at 11/03/2025 07:13AM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 11/02/2025 06:19PM

We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

IDENTIFIED 5 months ago - at 11/02/2025 03:06PM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 11/02/2025 11:00AM

We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

IDENTIFIED 5 months ago - at 11/01/2025 03:38PM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 10/31/2025 04:00PM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 10/31/2025 04:50AM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 10/30/2025 08:47AM

We are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 10/29/2025 02:12AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/29/2025 01:34AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/29/2025 01:32AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING 5 months ago - at 10/29/2025 12:44AM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 5 months ago - at 10/28/2025 10:21PM

We have identified instability in Cameroon MTN + Intouch services. We have escalated this to the MMO for resolution.

IDENTIFIED 5 months ago - at 10/28/2025 08:00PM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/28/2025 09:59AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/26/2025 09:11AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/24/2025 08:28AM

This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon MTN Intouch payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 months ago - at 10/23/2025 12:06PM

We have identified instability in Cameroon MTN Intouch services. We have escalated this to the MMO for resolution.

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