Outage in pawaPay

Performance degradation affecting Tanzania Airtel, Halotel, Yas and Vodacom services

Major
October 29, 2025 - Started 3 days ago
Official incident page

Incident Report

We have identified instability in Tanzania Airtel, Halotel, Yas and Vodacom services. We have escalated this to the MMO for resolution.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 12 hours ago - at 10/31/2025 04:03PM

This is a quick update to inform you that we are still experiencing an outage in our Halotel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 1 day ago - at 10/30/2025 10:18PM

This is a quick update to inform you that we are still experiencing an outage in our Halotel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING 1 day ago - at 10/30/2025 01:29PM

Unfortunately, we are experiencing an outage in our Tanzania Airtel, Halotel, Yas and Vodacom services. They are still working on restoring internet services, but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

MONITORING 1 day ago - at 10/30/2025 01:11PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 1 day ago - at 10/30/2025 12:52PM

This is a quick update to inform you that we are still experiencing an outage in our Halotel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 2 days ago - at 10/30/2025 05:23AM

This is a quick update to inform you that we are still experiencing an outage in our Halotel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 2 days ago - at 10/30/2025 03:25AM

Unfortunately, we are still experiencing an outage in our Tanzania Airtel, Halotel, Yas and Vodacom services. They are still working on restoring internet services, but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 3 days ago - at 10/29/2025 10:28AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/29/2025 10:02AM

We have identified instability in Tanzania Airtel, Halotel, Yas and Vodacom services. We have escalated this to the MMO for resolution.

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