Outage in pawaPay

Performance degradation affecting Ghana Telecel services

Resolved Major
November 06, 2025 - Started about 9 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing an outage in the Ghana Telecel services. We are investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 11/06/2025 04:01PM

This incident has been resolved.

MONITORING about 5 hours ago - at 11/06/2025 03:37PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 8 hours ago - at 11/06/2025 01:09PM

This is a quick update to inform you that we are still experiencing an outage in our Telecel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING about 8 hours ago - at 11/06/2025 12:46PM

We are seeing improvements in success rates and will continue monitoring the incident.

INVESTIGATING about 9 hours ago - at 11/06/2025 11:58AM

We are experiencing an outage in the Ghana Telecel services. We are investigating the issue.

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