Outage in pawaPay

Performance degradation affecting Ghana Telecel services

Resolved Major

November 09, 2025 - Started 5 months ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

Components affected

pawaPay Telecel :: Web Deposit pawaPay Telecel :: Payout

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/10/2025 04:06AM

The incident has been resolved. We apologise for the inconvenience.

MONITORING 5 months ago - at 11/09/2025 09:42PM

We are experiencing an partial outage in our Telecel Ghana deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

MONITORING 5 months ago - at 11/09/2025 08:56PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 11/09/2025 08:23PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 5 months ago - at 11/09/2025 07:59PM

We are experiencing an outage in our Telecel Ghana deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 months ago - at 11/09/2025 06:25PM

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

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