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Outage in pawaPay

Performance degradation affecting Airtel services

Resolved Minor
November 18, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified instability in Airtel services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/18/2025 10:40AM

This incident has been resolved.

MONITORING 4 months ago - at 11/18/2025 09:48AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/18/2025 07:07AM

We have identified instability in Airtel services. We have escalated this to the MMO for resolution

IDENTIFIED 4 months ago - at 11/18/2025 07:02AM

We have identified instability in Airtel services. We have escalated this to the MMO for resolution.

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