Outage in pawaPay

Performance degradation affecting OpenAPI Airtel services

Resolved Major

March 19, 2026 - Started 17 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

Components affected

pawaPay Airtel :: Payout pawaPay Airtel :: USSD Deposit pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: USSD Deposit

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 03/19/2026 04:38AM

This incident has been resolved.

MONITORING 17 days ago - at 03/19/2026 02:48AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 17 days ago - at 03/19/2026 01:22AM

This is a quick update to inform you that we are still experiencing an outage in our Airtel OpenAPI services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 17 days ago - at 03/19/2026 01:11AM

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

Latest pawaPay outages

Performance degradation affecting Zambia Airtel services - about 3 hours ago

Performance degradation affecting Malawi TNM services - about 16 hours ago

Performance degradation affecting CIV Orange services - about 18 hours ago

Performance degradation affecting Cameroon MTN services - 1 day ago

Performance degradation affecting Uganda MTN services - 1 day ago

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