Outage in pawaPay

Performance degradation affecting Zambia Zamtel services

Resolved Major

March 27, 2026 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

Components affected

pawaPay Zamtel :: USSD Deposit pawaPay Zamtel :: Payout pawaPay Zamtel :: Web Deposit

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 03/29/2026 12:15PM

This incident has been resolved.

MONITORING about 13 hours ago - at 03/29/2026 11:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 21 hours ago - at 03/29/2026 04:00AM

We are still experiencing an outage in our Zamtel Zambia gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 1 day ago - at 03/28/2026 09:13AM

This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia gatewaya, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING 2 days ago - at 03/27/2026 10:30PM

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

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