Outage in pawaPay
Performance degradation affecting MTN OpenAPI services
Resolved MajorIncident Report
Summary AI Generated
MTN OpenAPI services experienced a 2.2-hour outage affecting Web Deposits and Payouts across nine markets: Benin, Cameroon, DRC, Côte d'Ivoire, Ghana, Liberia, Nigeria, Uganda, and Zambia. The issue was investigated and resolved after the respective Mobile Money Operators (MMOs) deployed a fix, with success rates recovering during a monitoring period. The incident was fully resolved approximately 2.2 hours after it began.
We are experiencing an outage of MTN services across multiple markets. We are investigating the issue.
Affected markets: Benin, Cameroon, DRC, CIV, Ghana, Liberia, Nigeria, Uganda, and Zambia.
Components affected
pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: PayoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/07/2026 05:57AM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
about 12 hours ago - at 10/07/2026 04:28AM
A fix has been deployed by the respective MMOs. We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
INVESTIGATING
about 13 hours ago - at 10/07/2026 03:49AM
We are experiencing an outage of MTN services across multiple markets. We are investigating the issue.
Affected markets: Benin, Cameroon, DRC, CIV, Ghana, Liberia, Nigeria, Uganda, and Zambia.
Latest pawaPay outages
Performance degradation affecting Tanzania MMO services - about 3 hours ago
Performance degradation affecting Nigeria Monnify services - about 6 hours ago
Performance degradation affecting Liberia Orange services - about 7 hours ago
Performance degradation affecting Zambia Zamtel services - about 10 hours ago
Performance degradation affecting Cameroon MTN services - about 13 hours ago
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