Outage in pawaPay
Performance degradation affecting Zambia Zamtel services
Resolved MajorIncident Report
Summary AI Generated
Zambia Zamtel experienced a 39-minute performance degradation affecting Web Deposit, Payout, and USSD Deposit services on pawaPay. The instability was escalated to the mobile network operator, who deployed a fix that restored success rates. The incident was fully resolved within the same hour.
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Components affected
pawaPay Zamtel :: Web Deposit pawaPay Zamtel :: Payout pawaPay Zamtel :: USSD DepositTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 10/07/2026 07:23AM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
about 9 hours ago - at 10/07/2026 06:55AM
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
about 10 hours ago - at 10/07/2026 06:46AM
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
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