Outage in Pax8

Degraded Feature [Catalog Search]

Resolved Major
August 06, 2024 - Started 3 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are aware that the fix for the previous Catalog incident did not fully resolve the issue for all users. We are once again investigating how to resolve this issue for all users. We will continue to update our status page here with any progress. Thank you again for your patience.
Components affected
Pax8 Catalog
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/07/2024 01:26PM

After monitoring this issue for some time, this issue appears to be fully resolved. If you are a user continuing to experience issues with the Pax8 catalog, please contact our support team. This issue is being resolved and closed. Thank you once again for your patience during this outage.

MONITORING 3 months ago - at 08/06/2024 10:00PM

We have implemented a fix for this incident. The majority of active cases should now be resolved with few cases of this issue resolving over time. We should see all cases of this issue resolved overnight. Thank you again for your patience during this outage. We will continue to monitor for open cases after an overnight process has completed.

INVESTIGATING 3 months ago - at 08/06/2024 07:54PM

We are aware that the fix for the previous Catalog incident did not fully resolve the issue for all users. We are once again investigating how to resolve this issue for all users. We will continue to update our status page here with any progress. Thank you again for your patience.

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