Outage in Pax8

P2 - Degraded Features including Catalog in New Experience

Resolved Major
December 13, 2024 - Started about 1 year ago - Lasted 32 minutes
Official incident page

Incident Report

We are currently investigating degraded Catalog features in the platform impacting users in with the 'New Experience' enabled. Users can continue to use the catalog by temporarily disabling 'New Experience'. We will continue to post updates here.
Components affected
Pax8 Catalog

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/13/2024 11:39AM

This issue has been resolved.

MONITORING about 1 year ago - at 12/13/2024 11:30AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 12/13/2024 11:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 12/13/2024 11:18AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 12/13/2024 11:09AM

We are currently investigating degraded Catalog features in the platform impacting users in with the 'New Experience' enabled. Users can continue to use the catalog by temporarily disabling 'New Experience'. We will continue to post updates here.

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