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Outage in Pax8

Marketplace Authentication Issues

Major
September 04, 2026 - Started about 12 hours ago
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Pax8 Platform Pax8 Login

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 09/05/2026 03:19AM

Access to the Pax8 Marketplace and Marketplace APIs has been restored and we are monitoring for stability.

Our investigation determined that a technical software issue within our third-party authentication provider's platform blocked access to the Pax8 Marketplace. After identifying the issue and escalating with the provider, a corrective patch was deployed by that outside provider.

We will continue to post updates on the Pax8 Status page.

Thank you for your patience and understanding while we worked to restore service.

IDENTIFIED about 5 hours ago - at 09/05/2026 12:12AM

We’ve identified a technical issue with our authentication provider that is restricting access to the Pax8 Marketplace and Marketplace APIs.

Our Engineering teams are working with the authentication provider to restore access. While we don't have an estimated time for resolution, restoring Marketplace access remains our highest priority.

We'll continue to post updates on the Pax8 Status page.

Thank you for your patience as we work through this issue.

IDENTIFIED about 11 hours ago - at 09/04/2026 06:56PM

We have identified an authentication issue impacting the Pax8 Marketplace. Our team is currently working on implementing a fix.

We will continue to post updates here as progress is made.

INVESTIGATING about 12 hours ago - at 09/04/2026 05:57PM

We are currently investigating reports of authentication issues affecting the Pax8 Marketplace. Some users may be unable to log in or may experience errors during sign-in.

Our team is actively working to identify the root cause and will post updates here as more information becomes available.

INVESTIGATING about 12 hours ago - at 09/04/2026 05:56PM

We are currently investigating this issue.

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