Pax8 experienced degraded platform functionality for 16.7 hours that prevented users from purchasing a limited number of products due to product relationship issues in their catalog system. The incident affected all users and impacted the platform's core purchasing capabilities. The issue was identified and subsequently resolved.
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This incident has been resolved.
We've identified the issue and are working on a fix.
We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.
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