Degraded performance on Paydock platform

This incident has been resolved.

Performance metrics across the Paydock platform have now stabilised, and response times have returned to normal operating parameters.

Our engineering teams are closely monitoring all alerting and system dashboards to ensure this stability is fully maintained before officially closing the incident. We are also validating that all transaction processing and dashboard navigation are performing as expected.

We appreciate your patience during this period. A final update will be posted once we are confident the platform is fully clear.

We are currently seeing degraded performance on the Paydock platform, which is affecting payment processing and tokenisation.

We're looking into this and will provide updates via this status page as we get more information.