Outage in Payments Hub
System Delays
Resolved MinorIncident Report
Summary AI Generated
**Payments Hub – System Delays (Minor) | 5.3 Hours** An internal process issue caused degraded performance in the Partner Hub, specifically affecting enrollment workflows within Shared Services. Payment processing and merchant transactions were not impacted throughout the incident. The issue was identified and resolved, with all systems confirmed healthy.
We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.
Components affected
Payments Hub Shared Services (Customer Facing)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/02/2026 07:01PM
The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.
INVESTIGATING
17 days ago - at 07/02/2026 01:49PM
We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.
Latest Payments Hub outages
Service Alert - Funding Delay Notification - 27 days ago
Service Alert – Visa Funding Discrepancies - about 1 month ago
American Express Card Descriptors - about 1 month ago
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