Outage in Payments Hub
Intermittent Service Issues
Resolved MinorIncident Report
Summary AI Generated
**Payments Hub (EPX) experienced intermittent connectivity issues for approximately 4.4 hours due to elevated internet traffic disruptions across multiple major U.S. ISPs.** Internal systems and transaction volumes remained healthy throughout the incident, with the root cause isolated to external network conditions rather than platform infrastructure. The incident resolved on its own as ISP-level disruptions subsided and connections across all regions stabilized.
Customers are reporting intermittent service issues. Our systems and volumes look healthy, but we are seeing elevated reports of Internet traffic issues across several major ISP’s in the United States. We are continuing to investigate and monitor the situation.
Components affected
Payments Hub EPXTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/02/2026 09:10PM
Reports regarding service issues have subsided, and observed connections across all regions have stabilized with no further disruptions reported.
MONITORING
15 days ago - at 09/02/2026 04:51PM
Customers are reporting intermittent service issues. Our systems and volumes look healthy, but we are seeing elevated reports of Internet traffic issues across several major ISP’s in the United States. We are continuing to investigate and monitor the situation.
Latest Payments Hub outages
Notice: Enrollment Service Interruption - 21 days ago
EPX Elevated Payment Failure Rates - about 1 month ago
Partner Portal: Intermittent Page Load Errors - about 1 month ago
Investigating printing the batch report and potentially reporting of inconsistent batch numbers. - about 2 months ago
Payments Hub - Virtual Terminal - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
