Outage in Paysafe

Service Disruption - Interac

Resolved Major

April 05, 2026 - Started 5 days ago - Lasted about 13 hours
Official incident page

Incident Report

Summary AI Generated

Paysafe experienced a major service disruption affecting Interac e-Transfer services due to an issue with their partner Peoples Trust that lasted 13.4 hours. The outage impacted the Interac (People's Payments) component, preventing businesses from processing e-Transfer transactions. Peoples Trust identified the root cause and implemented a solution, with services fully restored and monitoring confirmed successful resolution.

Our partner Peoples Trust is investigating a potential issue with their e-Transfer services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0302811

Components affected

Paysafe Interac (People's Payments)

Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/06/2026 02:02AM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Peoples Trust was remediating the situation.
MIM Paysafe

Reference ID:INC0302811

MONITORING 4 days ago - at 04/06/2026 01:05AM

Our provider Peoples Trust implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID:INC0302811

IDENTIFIED 5 days ago - at 04/05/2026 07:41PM

People's Trust continues to work on a fix for the incident.
We apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe

Reference ID:INC0302811

IDENTIFIED 5 days ago - at 04/05/2026 04:38PM

Our provider - Peoples Trust continue to work on implementing a fix and service restoration.
We apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe

Reference ID:INC0302811

IDENTIFIED 5 days ago - at 04/05/2026 01:46PM

Our provider Peoples Trust (Interac) has identified the root cause and is working on implementing a solution.
MIM Paysafe

Reference ID: INC0302811

INVESTIGATING 5 days ago - at 04/05/2026 01:07PM

Our provider Peoples Trust are still investigating, we will keep you informed on further progress.
MIM Paysafe

Reference ID:INC0302811

INVESTIGATING 5 days ago - at 04/05/2026 12:37PM

Our partner Peoples Trust is investigating a potential issue with their e-Transfer services. We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0302811

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