Outage in Payscale

Automated Platform Emails Delivery

Resolved Minor
January 08, 2026 - Started 4 days ago - Lasted 1 day
Official incident page

Incident Report

Marketpay, Benchmark, and Insight, and payscale.com platforms are currently experiencing an issue impacting the delivery of some automated platform emails to users - including password reset and new user invitation emails. Our engineering team is investigating and working to resolve with top priority. If you believe you should have received an email from the Marketpay, Benchmark, Insight, or payscale.com platform and did not, please submit a case to our support team (via support@payscale.com) and our team is happy to assist you.
Components affected
Payscale Market Reports Payscale Market Reports Payscale Login/Password Reset Payscale Market Differential Analysis Payscale Market Differential Analysis Payscale Job Matching Payscale Job Matching Payscale Analytics Payscale Analytics Payscale MarketPay SSO

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/09/2026 08:00PM

This incident has been resolved.

IDENTIFIED 4 days ago - at 01/09/2026 12:26AM

Our Engineering is continuing to work on a fix for this issue.

Please submit a case to our support team (via support@payscale.com) for assistance and our team is happy to help.

IDENTIFIED 4 days ago - at 01/08/2026 06:05PM

Marketpay, Benchmark, and Insight, and payscale.com platforms are currently experiencing an issue impacting the delivery of some automated platform emails to users - including password reset and new user invitation emails.

Our engineering team is investigating and working to resolve with top priority.

If you believe you should have received an email from the Marketpay, Benchmark, Insight, or payscale.com platform and did not, please submit a case to our support team (via support@payscale.com) and our team is happy to assist you.

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