Outage in Paystack

Ghana: Partner downtimes impacting mobile money transactions

Resolved Major
September 19, 2024 - Started 10 months ago - Lasted about 16 hours
Official incident page

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Outage Details

Our partner, MTN, is currently experiencing an unexpected downtime on their USSD platform. This is affecting mobile money transactions. Prompts to complete and confirm transactions are delayed. If you're not receiving the MoMo prompt? Dial *170#. Select option 6 for My Wallet. Select option 3 for 'My Approvals'. Enter MoMo PIN and approve the transaction. We're currently liaising with them to fix the issues and restore the service and will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/20/2024 07:57AM

This incident has been resolved.

INVESTIGATING 10 months ago - at 09/19/2024 03:46PM

Our partner, MTN, is currently experiencing an unexpected downtime on their USSD platform. This is affecting mobile money transactions. Prompts to complete and confirm transactions are delayed.

If you're not receiving the MoMo prompt? Dial *170#. Select option 6 for My Wallet. Select option 3 for 'My Approvals'. Enter MoMo PIN and approve the transaction.

We're currently liaising with them to fix the issues and restore the service and will provide an update as soon as possible.

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