Outage in Paystack

South Africa: Temporary Disruption – SnapScan and Scan to Pay Services

Resolved Major
May 08, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Paystack South Africa is currently experiencing technical issues resulting in timeouts on our SnapScan and Scan to Pay payment channels. The matter has been escalated to our service providers, who are actively working to resolve the issue. To ensure a smoother checkout experience and avoid any inconvenience, we have temporarily disabled these payment options. We will reinstate them as soon as normal service is restored.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 05/08/2025 10:55AM

This incident has been resolved.

MONITORING 3 months ago - at 05/08/2025 10:22AM

The service has been restored. We will continue to monitor.

IDENTIFIED 3 months ago - at 05/08/2025 08:49AM

Our partner is experiencing networking issues. Their technical team is actively working to resolve the issue as quickly as possible.

INVESTIGATING 3 months ago - at 05/08/2025 08:14AM

Paystack South Africa is currently experiencing technical issues resulting in timeouts on our SnapScan and Scan to Pay payment channels. The matter has been escalated to our service providers, who are actively working to resolve the issue.

To ensure a smoother checkout experience and avoid any inconvenience, we have temporarily disabled these payment options. We will reinstate them as soon as normal service is restored.

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