Outage in Paystack

Nigeria: Downtime in Direct Debit Account Linking

Resolved Major
August 12, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We're currently experiencing a downtime with the Direct Debit account linking service due to an issue with one of our partners. What this means Customers won't be able to link new bank accounts at this time. Previously linked accounts remain unaffected and can still be charged as usual. We're actively working with our partner to resolve this and will share updates as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/12/2025 06:18PM

This incident has been resolved.

MONITORING 1 day ago - at 08/12/2025 04:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 08/12/2025 12:09PM

We're currently experiencing a downtime with the Direct Debit account linking service due to an issue with one of our partners.

What this means
Customers won't be able to link new bank accounts at this time. Previously linked accounts remain unaffected and can still be charged as usual.

We're actively working with our partner to resolve this and will share updates as soon as we have more information.

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