Outage in PayTrace

Unable to Capture Authorizations through the API

Resolved Minor
August 18, 2022 - Started about 3 years ago - Lasted 1 minute
Official incident page

Incident Report

We are investigating this issue and have all hands on deck to get this process back up and running. Right now, when you attempt to capture an authorization only through the API, you get the following message “This transactions approval code has expired as it was obtained more than 20 days ago.” Instead of the transaction getting captured like usual. We will provide updates as they become available. Thank you for your patience.
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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 08/18/2022 06:56PM

We are investigating this issue and have all hands on deck to get this process back up and running.
Right now, when you attempt to capture an authorization only through the API, you get the following message “This transactions approval code has expired as it was obtained more than 20 days ago.” Instead of the transaction getting captured like usual.
We will provide updates as they become available. Thank you for your patience.

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