Outage in PayTrace

Service Issue: Outbound PayTrace emails are delayed

Resolved Minor

December 16, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

PayTrace utilizes Postmark as our SaaS email provider. They are dealing with significant delays in outbound emails being delivered due to an issue with one of their providers. They have all hands on deck to get their system back up and running at full speed. Emails are being sent, so this is not an outage, but are dealing with significant delays. We'll post updates when we know more. Link to postmarks Status Page: https://status.postmarkapp.com/ Thank you, for your patience.

Components affected

PayTrace Reports - Billing | Invoicing

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/17/2022 12:18AM

Postmark is processing and sending emails, and currently working to get through the email backlog from the issue earlier in the day.

They will continue to post updates on their Status Page: https://status.postmarkapp.com/

Thanks,

The PayTrace Team

MONITORING about 3 years ago - at 12/16/2022 10:17PM

PayTrace utilizes Postmark as our SaaS email provider. They are dealing with significant delays in outbound emails being delivered due to an issue with one of their providers. They have all hands on deck to get their system back up and running at full speed. Emails are being sent, so this is not an outage, but are dealing with significant delays. We'll post updates when we know more.

Link to postmarks Status Page: https://status.postmarkapp.com/

Thank you, for your patience.

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