Outage in PayTrace
Recurring Payments and Customer Receipt Issue
Resolved MajorIncident Report
We are currently investigating reports of 06/01/23 Recurring Payments/Custom Reports and Store and Forward payments, not processing. We are also looking into an issue where customer receipts are not being emailed out. We have our IT team looking into the issue and will update this page once we have more information.
Components affected
PayTrace Reports - Billing | Invoicing
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/01/2023 04:54PM
All Recurring Payments have been processed. We are fully back up and running with reporting, receipts, Store and Forward payments, and Recurring. You can now view the processed recurring payments in the Virtual Terminal. Customer receipts were emailed as well.
Thank you for your patience.
PayTrace
IDENTIFIED
over 2 years ago - at 06/01/2023 04:16PM
Our IT Team has fixed the issue impacting customer receipts. Receipts are being emailed successfully now. Please give time for the past receipts to reach their intended recipient as the email queue is playing a bit of catch-up.
We are now looking into the Recurring Payments and will have an update shortly.
Thank you for your patience.
PayTrace
INVESTIGATING
over 2 years ago - at 06/01/2023 02:45PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 06/01/2023 02:44PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 06/01/2023 02:43PM
We are currently investigating reports of 06/01/23 Recurring Payments/Custom Reports and Store and Forward payments, not processing. We are also looking into an issue where customer receipts are not being emailed out. We have our IT team looking into the issue and will update this page once we have more information.
Latest PayTrace outages
PayTrace Website Latency - about 1 month ago
PayTrace Telephone Support Unavailable - 3 months ago
Recurring Payments Issue - 4 months ago
Possible Performance Issues - 4 months ago
PayTrace Website Latency - 6 months ago
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