Outage in PayTrace

Possible Performance Issues

Resolved Major

May 29, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating a latency issue when signing into PayTrace. We appreciate your patience as we work towards a resolution.

Components affected

PayTrace Virtual Terminal

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/30/2024 11:04PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/30/2024 09:20PM

Our team has identified a DNS issue that impacted a large quantity of users from being able to login to their account. Our teams have implemented a number of changes as a result, and were able to restore service for these users. Performance has been stable for roughly 24 hours. Our teams will continue to monitor site availability closely and will communicate out if there are any further disruptions.
Sincerely,
PayTrace

MONITORING over 1 year ago - at 05/29/2024 10:31PM

A fix has been implemented and we are monitoring the results. We will be publishing a post-mortem here shortly.

Thank you for your patience during this issue.

The PayTrace Team

INVESTIGATING over 1 year ago - at 05/29/2024 09:47PM

Our teams are still investigating the root cause of this issue, and have validated that the performance of our login page is back up and running. You are now able to log in like normal. We have all hands on deck to find what caused this issue and to put in a permanent fix. Once we have done that, we will provide more information about the incident here shortly.

INVESTIGATING over 1 year ago - at 05/29/2024 08:24PM

We are currently investigating a latency issue when signing into PayTrace.

We appreciate your patience as we work towards a resolution.

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