Outage in PayTrace

AWS Issue Impacting PayTrace Connectivity

Resolved Major
July 19, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status
Components affected
PayTrace Virtual Terminal PayTrace Branded Site PayTrace Traditional API & Secure Checkout PayTrace JSON API
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 08:37AM

Our teams collaborated with AWS to implement a solution that restored connectivity in PayTrace. All systems are now operational. Thank you for your patience.

PayTrace

IDENTIFIED about 1 year ago - at 07/19/2024 06:29AM

Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status

Latest PayTrace outages

PayTrace Website Latency - about 1 month ago
PayTrace Telephone Support Unavailable - 3 months ago
Recurring Payments Issue - 4 months ago
Possible Performance Issues - 4 months ago
PayTrace Website Latency - 6 months ago

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