Outage in PayTrace

Latency on Sign On Page

Resolved Minor
September 12, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.
Components affected
PayTrace Documentation
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/12/2024 07:14PM

Our DevOps team has fixed the issue and our sign in page is moving at normal speeds.

Thank you for your patience and understanding.

IDENTIFIED about 1 year ago - at 09/12/2024 06:37PM

PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily.

We will provide additional updates when they become available.

Latest PayTrace outages

PayTrace Website Latency - about 1 month ago
Recurring Payments Issue - 4 months ago
PayTrace Website Latency - 6 months ago

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