Outage in PayTrace

Possible Performance Issues

Resolved Minor
June 13, 2025 - Started 4 months ago - Lasted 26 minutes
Official incident page

Incident Report

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Components affected
PayTrace Documentation
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/13/2025 01:24AM

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

INVESTIGATING 4 months ago - at 06/13/2025 01:19AM

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

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