Outage in PayTrace

PayTrace Website Latency

Resolved Major
September 14, 2025 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
Components affected
PayTrace Virtual Terminal
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 09/14/2025 05:13PM

We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

IDENTIFIED about 16 hours ago - at 09/14/2025 03:23PM

PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

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