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Outage in PayTrace

Performance Degradation Impacting PayTrace System

Resolved Minor
September 03, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.
Components affected
PayTrace JSON API PayTrace Virtual Terminal PayTrace Traditional API & Secure Checkout PayTrace Traditional PayTrace EMV PayTrace Checks PayTrace Go App

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/03/2026 10:52PM

Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.

INVESTIGATING 16 days ago - at 09/03/2026 10:06PM

Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.

Latest PayTrace outages

Processing Network EPX Degraded Performance - about 1 month ago
Possible Performance Issues - 4 months ago
Degraded Performance affecting paytrace.net and the Virtual Terminal - 4 months ago
Degraded Performance affecting paytrace.net and the Virtual Terminal - 4 months ago
Performance issue affecting paytrace.net and the Virtual Terminal - 5 months ago

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