Outage in PayU Africa
PayU South Africa Service Degradation
Resolved MinorIncident Report
Summary AI Generated
PayU South Africa experienced a degradation of the Capitec Pay payment method, during which transactions were stuck in a processing state. The issue lasted approximately 3.9 hours before engineers applied a fix that resulted in significant improvement in transaction completion times. The incident was subsequently confirmed resolved.
[South Africa]
Please note PayU is experiencing a degradation of Capitec Pay payment method. The Capitec Pay transactions remain in a Processing state.
Engineers are investigating to resolve as soon as possible.
Components affected
PayU Africa South Africa Capitec PayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/24/2026 12:55PM
This incident has been resolved.
MONITORING
24 days ago - at 06/24/2026 09:11AM
A fix was applied, we have noted significant improvement on Capitec Pay transactions being completed in normal times.
INVESTIGATING
24 days ago - at 06/24/2026 09:01AM
[South Africa]
Please note PayU is experiencing a degradation of Capitec Pay payment method. The Capitec Pay transactions remain in a Processing state.
Engineers are investigating to resolve as soon as possible.
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