Outage in PayU Latam

Incident with Payment PIX - BRASIL

Resolved Minor
July 25, 2023 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

Dear Customer From 12:55 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as NOT_ACCEPTED_TRANSACTION , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Brasil Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/26/2023 02:35PM

Dear Customer,

The incident is solved, PIX in BRASIL the PayU platform is operating.

Sincerely,
PayU customer service.

IDENTIFIED over 1 year ago - at 07/26/2023 05:57AM

Dear Customer,



We continue to have a high percentage of declined transactions with PIX in BRASIL, our Support Team is working closely with the PIX network to offer our support and resolve the issue as soon as possible,


Sincerely,
PayU customer service.

IDENTIFIED over 1 year ago - at 07/25/2023 11:28PM

Dear Customer,



We continue to have a high percentage of declined transactions with PIX in BRASIL, our Support Team is working on a solution.



Sincerely,
PayU customer service.

INVESTIGATING over 1 year ago - at 07/25/2023 06:30PM

Dear Customer


From 12:55 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as NOT_ACCEPTED_TRANSACTION , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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