Outage in PayU Latam

Degradation with Payment CREDIBANCO COLOMBIA

Resolved Minor
November 23, 2024 - Started about 4 hours ago - Lasted about 2 hours
Official incident page

Need to monitor PayU Latam outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PayU Latam, and never miss an outage again.
Start Free Trial

Outage Details

Dear Customer Since 16:07 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined Transactions increased with response codes like PAYMENT_NETWORK_REJECTED , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. AN SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/23/2024 10:41PM

Dear Customer,



Since the 17:00 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 4 hours ago - at 11/23/2024 09:11PM

Dear Customer



Since 16:07 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined Transactions increased with response codes like PAYMENT_NETWORK_REJECTED , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



AN SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

The best way to monitor PayU Latam and all your third-party services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime