Outage in PayU Latam

Degradation with Payment TRANSBANK CHILE

Resolved Major
November 16, 2024 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/16/2024 02:31AM

Dear Customer,

Since the 20:55 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

INVESTIGATING 5 days ago - at 11/16/2024 01:38AM

Dear Customer

Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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