Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
November 12, 2024 - Started 11 months ago - Lasted 38 minutes
Official incident page

Incident Report

Dear Customer Since 07:22 GMT -5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Chile Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/12/2024 12:43PM

Dear Customer,



Since the 07:25 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

IDENTIFIED 11 months ago - at 11/12/2024 12:23PM

Dear Customer



Since 07:22 GMT -5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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