Outage in PayU Latam

Incident with Payment Networks MEXICO

Resolved Minor

September 30, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Since 15:22 GMT - 5 we are experiencing problems with the payment networks in Mexico for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards. Desde las 15:22 GMT - 5 estamos teniendo problemas con los medio de pago en México para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/30/2025 11:36PM

Dear Customer

Since 18:30 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 18:30 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU

INVESTIGATING 6 months ago - at 09/30/2025 08:46PM

Since 15:22 GMT - 5 we are experiencing problems with the payment networks in Mexico for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards.

Desde las 15:22 GMT - 5 estamos teniendo problemas con los medio de pago en México para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.

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