Outage in PayU Latam

Incident with Payment PIX - BRASIL

Minor
October 17, 2025 - Started about 8 hours ago
Official incident page

Incident Report

Dear Customer From 16:30 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as ENTITY_DECLINED , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Brasil Payment Processing

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Latest Updates ( sorted recent to last )
INVESTIGATING about 8 hours ago - at 10/17/2025 12:45AM

Dear Customer


From 16:30 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as ENTITY_DECLINED , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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