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Outage in PayU Latam

Degradation with Payment ACH-PSE AVANZA in COLOMBIA

Resolved Minor
April 11, 2026 - Started about 18 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer Since 07:50 GMT - 5 we are experiencing problems with PSE AVANZA in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 04/11/2026 02:13PM

Dear Customer,



Since 09:03 GMT-5 the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 18 hours ago - at 04/11/2026 01:32PM

Dear Customer



Since 07:50 GMT - 5 we are experiencing problems with PSE AVANZA in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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