Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
September 30, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer Since 08:14 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/30/2025 03:17PM

Dear Customer,



Since 08:28 hs. GMT - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 16 days ago - at 09/30/2025 01:24PM

Dear Customer



Since 08:14 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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