Outage in PayU Latam

Degradation with Payment PRISMA in ARGENTINA

Resolved Major
February 20, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 06:30 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/20/2025 12:45PM

Dear Customer,



Since the 07:32 GMT-5 the problem has been solved, PRISMA in ARGENTINA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 1 day ago - at 02/20/2025 11:53AM

Dear Customer



Since 06:30 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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