Outage in PayU Latam
Degradation with Payment ACH-PSE BANCOLOMBIA
Resolved MajorIncident Report
Dear Customer
Since 08:02 UTC - 5 We are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/21/2025 03:45PM
Dear Customer,
Since the 09:35 GMT -5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
5 months ago - at 10/20/2025 01:40PM
Dear Customer
Since 08:02 UTC - 5 We are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing
Sincerely,
PayU customer service.
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