Outage in PayU Latam
PAYU PLATFORM DEGRADATION
Resolved MajorIncident Report
Dear Customer
Since 5:10 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.
A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/13/2025 01:38PM
Dear Customer,
As part of the ongoing updates to our platform, scheduled maintenance today caused the service to be completely unavailable between 6:35 and 6:40 UTC -5. Once processing was restored, degradation was observed on some networks until 8:25 UTC -5. The incident has been resolved and processing is now normal.
Sincerely,
PayU customer service.
IDENTIFIED
2 days ago - at 11/13/2025 01:01PM
Dear Customer,
The problem has been identified, our Support Team is working on a solution.
Sincerely,
PayU customer service.
INVESTIGATING
2 days ago - at 11/13/2025 11:40AM
Dear Customer
Since 5:10 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.
A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Latest PayU Latam outages
Degradation with Payment ACH-PSE NEQUI - about 7 hours ago
Degradation with Payment PSE AND PSE AVANZA COLOMBIA - about 23 hours ago
Incident with Payment Network Credibanco - 1 day ago
Degradation with Payment PRISMA AR Argentina - 2 days ago
Degradation with Payment PRISMA in ARGENTINA - 4 days ago
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