Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
November 18, 2025 - Started about 8 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer Since 07:10 UTC - 5, we have been experiencing problems with KLAP in CHILE for the PayU platform. Rejected transactions have increased due to a massive outage in Chile with Cloudflare. We are working with our support team to find a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/18/2025 02:24PM

Dear Customer,



Since 08:16 hs. UTC - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 8 hours ago - at 11/18/2025 12:54PM

Dear Customer



Since 07:10 UTC - 5, we have been experiencing problems with KLAP in CHILE for the PayU platform. Rejected transactions have increased due to a massive outage in Chile with Cloudflare. We are working with our support team to find a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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