Outage in PayU Latam

Degradación en la red de pagos PSE-NEQUI

Resolved Minor

November 20, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Customer We are experiencing problems with the payment network PSE-PSE AVANZA-NEQUI in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/20/2025 05:48AM

Dear Customer,

Since 22:30 hs UTC-5. the problem has been solved,PSE-PSE AVANZA-NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

INVESTIGATING 4 months ago - at 11/20/2025 12:28AM

Dear Customer

We are experiencing problems with the payment network PSE-PSE AVANZA-NEQUI in COLOMBIA for PAYU Platform.

We are getting in touch with the provider to ask for incident's resolution.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

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