Outage in PayU Latam
Degradation with Payment PRISMA AR Argentina
Resolved MinorIncident Report
Dear Customer
Since 18:43 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/04/2025 10:48AM
Dear Customer,
Since 1:25 hs. the problem has been solved, PRISMA- AR in Argentina for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
about 2 months ago - at 12/04/2025 12:20AM
Dear Customer
Since 18:43 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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