Outage in PayU Latam
Degradation with Payment PSE in COLOMBIA
Resolved MinorIncident Report
Dear Customer
Since the 10:20 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/23/2026 09:22PM
Dear Customer,
The incident has been resolved, PSE in COUNTRY for the PayU platform in the last 287 minutes is operating.
Sincerely,
PayU customer service.
INVESTIGATING
about 1 month ago - at 06/23/2026 05:18PM
Dear Customer
Since the 10:20 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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