Outage in PayU Latam

Degradation with Payment TRANSBANK MALL in CHILE

Resolved Minor

September 08, 2026 - Started 6 days ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Customer Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 09/09/2026 05:11AM

Dear Customer,

The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating.

Sincerely,
PayU customer service.

INVESTIGATING 6 days ago - at 09/08/2026 11:04PM

Dear Customer

Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

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