Outage in PBS Public

Roku 12.0 Livestream Playback Issue

Resolved Minor
May 25, 2023 - Started almost 2 years ago - Lasted 6 days
Official incident page

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Outage Details

We've identified an issue with Roku devices on Roku software version 12.0 where some users are unable to access the local livestream on the PBS app on Roku. More users may experience this issue as Roku releases the update to more devices over the coming week. We are working on a hotfix and are following up with Roku about the issue. We will update this page as we have news.
Components affected
PBS Public PBS Mobile and OTT Apps
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/31/2023 12:54PM

Roku has released a wider fix to address the issue by their software update, and all users should have received Roku's fix at this time. We are considering this issue resolved.

MONITORING almost 2 years ago - at 05/26/2023 04:14PM

We've released a fix to restore access to the livestream for the affected Roku users. This is a temporary fix to allow viewers to watch the livestream through the long weekend. We'll continue to work with Roku for a more permanent resolution following the Memorial Day holiday.

IDENTIFIED almost 2 years ago - at 05/25/2023 08:05PM

We've identified an issue with Roku devices on Roku software version 12.0 where some users are unable to access the local livestream on the PBS app on Roku. More users may experience this issue as Roku releases the update to more devices over the coming week. We are working on a hotfix and are following up with Roku about the issue. We will update this page as we have news.

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