Outage in PDQ
Connect Incident - Intermittent Connect Outages
Resolved MajorIncident Report
Summary AI Generated
PDQ Connect experienced a major service disruption lasting 24.4 hours due to an unexpected database problem that caused intermittent outages and service degradation. The incident affected Deployments, Package Library, Device Scans, and Vulnerability Management, with users experiencing slower than normal responses and delays in deployment and device data processing. The issue was resolved after multiple fix attempts and monitoring cycles.
We are currently experiencing issues with degradation of Connect services. You may experience slower than normal responses for deployments, etc.
Components affected
PDQ Deployments PDQ Device Scans PDQ Package Library PDQ Vulnerability ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/18/2026 04:07AM
This incident has been resolved.
MONITORING
13 days ago - at 04/18/2026 03:14AM
A fix has been implemented and we are monitoring the results
IDENTIFIED
13 days ago - at 04/17/2026 09:09PM
PDQ Connect is currently experiencing a service disruption that began at approximately 12:00 AM ET (04:00 UTC) April 17th.
The issue is related to an unexpected database problem that has caused the application to be intermittently unavailable and has resulted in delays in deployment and device data processing.
Our team is actively working to resolve the issue and restore full service. We apologize for the disruption and will provide updates as they become available.
IDENTIFIED
13 days ago - at 04/17/2026 08:17PM
All Connect services are currently down and we are working to restore service. Thank you for your patience.
IDENTIFIED
14 days ago - at 04/17/2026 06:32PM
Connect is experiencing intermittent outages and service degradation. We're working on a fix for the issue and hope to have things back up and running soon
IDENTIFIED
14 days ago - at 04/17/2026 01:59PM
Connect is currently experiencing issues with Deployments and other services. We're working on a fix for the issue and hope to have things back up and running soon.
MONITORING
14 days ago - at 04/17/2026 09:22AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 04/17/2026 08:51AM
We are continuing to work on a fix for this issue.
IDENTIFIED
14 days ago - at 04/17/2026 08:50AM
We've applied a fix and we're working to get services back to normal.
IDENTIFIED
14 days ago - at 04/17/2026 07:57AM
All Connect services are currently down. We are continuing to work on a fix.
IDENTIFIED
14 days ago - at 04/17/2026 06:19AM
We are continuing to work on a fix for this issue.
IDENTIFIED
14 days ago - at 04/17/2026 06:08AM
The issue has been identified and a fix is being implemented.
MONITORING
14 days ago - at 04/17/2026 06:07AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 04/17/2026 03:48AM
We are currently experiencing issues with degradation of Connect services. You may experience slower than normal responses for deployments, etc.
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