Outage in PDQ
Connect: Group membership calculation delay & Scan data processing delay
Resolved MinorIncident Report
Summary AI Generated
PDQ Connect experienced a ~4-hour incident where device group membership calculations and scan data processing were significantly delayed. Scans continued to run normally and no data was lost, but results were queued and slow to appear in the console. The backlog was cleared, throughput improvements were implemented, and the incident was fully resolved.
We are currently investigating this issue.
Components affected
PDQ Device ScansTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/24/2026 08:13PM
This incident has been resolved.
MONITORING
10 days ago - at 08/24/2026 07:55PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 08/24/2026 05:48PM
All device group related work is caught up.
We've identified a few ways to increase throughput for scan data processing and are actively working on them.
IDENTIFIED
10 days ago - at 08/24/2026 04:55PM
The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.
INVESTIGATING
10 days ago - at 08/24/2026 04:13PM
We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.
INVESTIGATING
10 days ago - at 08/24/2026 04:01PM
We are currently investigating this issue.
Latest PDQ outages
Connect - Delayed Vulnerability Updates - about 1 hour ago
Connect: Unable to install remote desktop agent - 8 days ago
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